- Inspection and refurbishment processes are bolstered by in-house patented technology including Computer Visioning and Acoustic Engineering
- Showcase took place at the Refurbishment Centre in Selangor, Carro’s largest in Southeast Asia, which will be rebranded into Carro Care in the coming months
Kuala Lumpur, 24 October 2023 – Carro, myTukar’s parent company and Southeast Asia’s largest and most profitable online used car platform, has revealed their 160-point inspection process and supporting patented technology at their flagship refurbishment centre in USJ.
The 95,832 sq ft refurbishment centre is one of the many refurbishment centres and workshops in Carro’s key markets across Singapore, Malaysia, Indonesia and Thailand and will be rebranded to Carro Care in the coming months, as part of a strategic partnership with Jardine Cycle & Carriage. With inspections, refurbishment and aftersales services playing a key role in Carro’s and myTukar’s business propositions, Carro and myTukar are keen to scale up and streamline technical services.
Carro CEO of International Marketplace, Fong Hon Sum says, “Our refurbishment centres underscore Carro and myTukar’s commitment to providing high-quality used cars that customers can trust. Carro Certified and myTukar Certified cars are testament to our dedication to stringent quality control and exceptional customer service, making used car buying a transparent, trustworthy experience.”
At the heart of the 160-point inspection and refurbishment process is Carro Certified and myTukar Certified – a stamp of assurance and promise that a used car has been thoroughly inspected and refurbished.
Carro and myTukar Certified = Cars As Good As New
Not all cars get to be Certified – only cars that pass their stringent 160-point inspection, have zero mileage tampering and have no major accident, fire and flood damage.
The rigorous 160-point inspection also includes an extensive refurbishment process that encompasses several key steps: body and paintwork overseen by experts for pristine exterior reconditioning, mechanical repairs (including on the engine, steering wheels, suspension, transmission, brake, gears and tyres), interior refurbishment (including electronic repairs, dashboard refurbishment, leather stitching, and headlining repair), and a final inspection and test drive.
Patented Technologies and Best-in-class Capabilities Run the Show
The refurbishment centres harness the power of artificial intelligence (AI) to run the Acoustic Engineering and Computer Visioning, innovative patented technology that is standardised across the region. The Acoustic Engineering technology is housed in an internal app, which contains a unique library of car engine sounds from multiple makes and models and is used to detect any potential engine issues. Meanwhile, Computer Visioning is able to detect and provide insights into the slightest bumps, scrapes and other existing body anomalies, enhancing the capabilities and efficiencies of all our experts and inspectors.
Carro Vice President, International Operations, Kyran Wong says “Our cutting-edge facilities are meant to enhance efficiency and quality within our processes. That way, our highly-certified inspectors, technicians, engineers, mechanics and paint experts can focus on what really matters – overseeing vehicles that ultimately meet world-class standards. Our technology and people, coupled with top-grade OEM products and equipment, are meant to help us deliver even more quality cars that we can personally sign off on.”
Carro boasts a total of 14 refurbishments and workshops across Southeast Asia, (which will all be rebranded into Carro Care in phases), with a combined maximum monthly capacity of 2,800 cars that can be refurbished and serviced.
“It was important for us to streamline and standardise all processes across Southeast Asia. I’m excited for our next steps with Carro Care, as we continue to scale up our refurbishment and aftersales capabilities with our partnership with Jardine Cycle & Carriage,” says Carro Co-founder and Group CEO, Aaron Tan.
