Kuala Lumpur. Mercedes-Benz Malaysia proudly celebrated the unwavering dedication and commitment to excellence in customer service and operational performance of its nationwide retail network at the annual Retail Partner of the Year 2024 awards. Leading the accolades, NZ Wheels Johor Bahru emerged as a stand out performer, taking home the Retail Partner of the Year title.
Amanda Zhang, CEO & President, Mercedes-Benz Malaysia stated, “2024 was a year defined by resilience, transformation, and relentless pursuit of excellence. At the forefront of this journey are our retail partners, whose exceptional dedication and performance serve as the driving force behind the luxury experience that defines Mercedes-Benz. These awards are more than accolades; they are a celebration of their extraordinary contributions and shared vision to lead the luxury automotive landscape.”
This year’s awards featured six distinct categories, each spotlighting exemplary accomplishments in key areas of operations. These included Best in Customer Services, Best in Financial Services, Best in Business Excellence, Best in Sales, Best in Customer Satisfaction Index (CSI) 5-Star Rater, and the highly sought-after Retail Partner of the Year title.
NZ Wheels Johor Bahru led the way, by not only securing the top honour but also clinching Best in Customer Services and Best in Sales, underscoring their commitment to delivering excellence at every customer touchpoint.
Other recipients were equally commendable.
- NZ Wheels Bangsar received the Best in Financial Services award for its strong delivery of tailored financial solutions.
- Cycle & Carriage Bintang Johor Bahru was recognised for its strategic leadership with the Business Excellence award, while
- Hap Seng Star Kinrara took home the Best in CSI (5-Star Rater) award, reinforcing the brand’s dedication to superior customer satisfaction.
With 32 authorised retailers across the country, Mercedes-Benz Malaysia continues to anchor its presence as a leader in the luxury automotive landscape. The brand remains deeply committed to its retail partners, working in close collaboration to elevate the customer journey at every touchpoint. With a legacy built on innovation, performance, and craftsmanship, Mercedes-Benz is poised to drive the future of luxury automotive excellence — both in Malaysia and around the world.
