Kuala Lumpur, 29 July 2025 — Global mobility platform inDrive has officially received confirmation from the Ministry of Transport (MoT) and the Land Public Transport Agency (APAD) to continue operations in Malaysia, following the conclusion of a review process.
The announcement was made during a press conference, where the company reaffirmed its close cooperation with Malaysian authorities and its ongoing commitment to providing fair, accessible, and regulatory-compliant ride-hailing services to communities across the country.
inDrive reaffirmed its commitment that all drivers on its platform are required to possess valid E-Hailing Vehicle Permits (EVP) and Public Service Vehicle (PSV) licenses and e-hailing insurance, and must pass document verification before being allowed to operate. The company has since implemented enhanced internal checks and is working closely with APAD to strengthen its compliance systems.
“We are grateful to the Ministry of Transport and APAD for granting us the green light to continue our operations in Malaysia. This milestone reflects our steadfast commitment to full regulatory compliance, not just as a requirement, but as a long-term operational principle. More importantly, it allows us to continue supporting the thousands of local drivers who rely on inDrive to earn a sustainable income. With one of the lowest commission rates in the industry, where 85%-90% of income goes directly to our drivers, helping them better support their families and improve their livelihoods,” said Govin Kumaar, Country lead of inDrive Malaysia.
inDrive’s model, which enables drivers and riders to agree on a fair fare mechanism and charges lower platform fees, has served as a lifeline for thousands of drivers in Malaysia and across 47 other counties around the world. The platform continues to ensure that all drivers operating under its name are licensed under regulatory requirements and possess e-hailing insurance.
With the announcement, inDrive is now focused on reinforcing its presence amongst drivers and riders in Malaysia whilst contributing significantly to its global mission of impacting 1 billion people worldwide. This includes introducing improved standard operating procedures for driver onboarding and re-verification to ensure all drivers meet updated compliance and safety requirements. The company is also expanding its driver support and retention efforts to provide a more consistent and reliable experience for riders. Additionally, inDrive has implemented enhanced internal audit processes to ensure driver documentation is kept up to date and platform integrity is maintained. To further support driver development, inDrive Academy is available as an e-learning module, offering continuous education and resources to help drivers improve service standards.
Looking ahead, the company will be rolling out a new initiative to improve mobility access for persons with disabilities (OKU), reinforcing its commitment to fairness and inclusive transportation. Grounded in inDrive’s core belief that everyone deserves equal access to opportunity, this programme aims to support differently-abled users through enhanced features and community engagement.
“We are committed to rebuilding with purpose and strengthening our presence in Malaysia’s mobility landscape. Healthy competition in the e-hailing space drives innovation, raises service standards, and ensures more choice for Malaysians in how they move, work, and earn. As we move forward, our priority is to expand access, empower drivers, and improve mobility for all. Malaysia has long been a strategic market for us and continues to lead in innovation and inclusivity across ASEAN. We are here for the long term and ready to work alongside regulators, drivers, and communities to shape a mobility ecosystem that truly works for everyone,” said Mark Tolley, APAC Director at inDrive.
