Kuala Lumpur, Malaysia – Maxim E-hailing Malaysia has officially announced that the company has received a final approval letter from the Land Public Transport Agency (APAD) to continue its e-hailing operations throughout the country. This approval showed that the 3-months monitoring period about the compliance is finished and now the e-hailing platform complies with all the regulatory requirements.
During the press-conference held in Kuala Lumpur, Mushfique Ahmed, Legal Compliance & Government Relation of Maxim Malaysia shared all directions that Maxim cared for during this period of time: improving the legalization process, financial and informational drivers’ support, enhanced safety features, building an inclusive community and social responsibility initiatives.
During this time, the company submitted all required reports and implemented key improvements to ensure full driver licensing compliance. With these efforts, Maxim passed the inspection and is cleared to continue providing online e-hailing services across the country.
To strengthen compliance, Maxim conducted an internal audit of PSV and eVP licences, updated its driver onboarding process, and enhanced more rigorous inspection. Offering financial support of up to RM400 for new drivers and introducing a 0% commission incentive for newly approved drivers. Moreover the company collaborates with driving schools and provides drivers with a fast process of getting PSV with after full coverage of expenses.
On safety, Maxim launched women-only ride options in selected East Coast cities, provided child seats to top-performing drivers in Terengganu, and enhanced the SOS button for faster emergency contact.As part of its social responsibility, Maxim expanded support for Persons with Disabilities (OKU) through 0% commission for OKU drivers and improved service options for OKU customers.
The company continued community initiatives such as Independence Day and Malaysia Day campaigns, transportation support for the blind community, and blood donation drives. Through partnerships like its MoU with the Malaysian Association for the Blind, Maxim reaffirms its commitment to inclusivity and community welfare.
“With this final approval, Maxim is ready to enter a stronger phase of growth in Malaysia. We will continue improving our services, expanding our reach, and ensuring a safe and reliable experience for passengers and driver-partners. I sincerely thank APAD, our drivers, passengers, and media friends for their trust and support. Thank you for standing with Maxim as we continue to grow,” – Hazwan
Hazwan emphasized that Maxim’s mission goes beyond being a conventional e-hailing provider. The platform plays an important role in enabling economic participation, especially for individuals who depend on e-hailing as their primary source of income. With operations that extend to major cities, suburban areas, and rural communities, Maxim remains committed to ensuring accessible transportation options for all Malaysians.
“These steps reflect our commitment not only to regulatory compliance but also to strengthening passenger safety, driver welfare, and community support. Maxim has demonstrated that it is a necessary and competitive player in Malaysia’s e-hailing landscape, helping reduce market monopoly and improving mobility across all states,” – Hazwan
With the final approval secured, Maxim Malaysia is now positioned to enhance its technological features, expand services, and continue working closely with authorities and local communities to support a modern and inclusive transportation ecosystem.
