September 15, 2023 – Bermaz Auto Alliance Sdn Bhd (BAASB) as the authorized repairer of Citroën / DS vehicles in Malaysia, urges owners to stop driving their vehicles immediately if the rework operations have not been done yet. Courtesy cars will be prepared for affected owners to ease their mobility until the completion of the airbag/s replacement.
Stop Drive Statement
As widely communicated through the press, authorities and other official sources, an ongoing global recall of Takata airbags for vehicles from several brands and manufacturers has been active for many years now. C3/C4/DS3/DS4/DS5 models produced from 2009 to 2017 are subject to a recall campaign since 2020, in multiple phases around the world. Owners and/or custodians of these vehicles have been repeatedly contacted and urged to seek the required repair immediately.
The involved vehicles are equipped with Takata airbag inflators whose chemical properties may deteriorate over time, particularly when exposed to hot, humid climates conditions. Such conditions may cause the inflators to rupture on deployment, scattering debris capable of causing serious injury or death. Fatality cases have been confirmed due to this issue, so immediate action from owners and/or custodians of C3/C4/DS3/DS4/DS5 produced from 2009 to 2017 is required.
Having safety and well-being as the highest priority, Citroën and DS urge owners or custodians of C3/C4/DS3/DS4/DS5 produced from 2009 to 2017 with recalled Takata airbags, which have not yet been replaced, to immediately stop driving them and contact the appointed Authorized Repairer in Malaysia – Bermaz Auto Alliance Sdn Bhd (BAASB) to obtain the required repair – free of charge.
BAASB has made many attempts to reach owners with recalled Takata air bag inflators, including letters, courier deliveries, emails, text messages and phone calls.
More information about the vehicles covered on this recall action, as well as all information needed to perform the mandatory repair free of charge, are available. Please contact our Customer Relationship Management (CRM) Helpline @03-7627 8818 or drop an email at customersupport@baasb.com.my who will assist to verify your query.
