Petaling Jaya, Selangor, September 9, 2021 — Chevron Malaysia Limited (“Chevron”),which markets the Caltex® brand, has launched CaltexGO, Caltex’s mobile payment app, to customers in the Klang Valley region. The integrated mobile app provides a faster and easier way for motorists on-the-go to pay for fuel, earn and redeem JOURNEY™ card BPoints, locate a service station and view their electronic receipts, using only their mobile device from within the comfort and safety of their vehicles.
Aligning with Malaysia’s drive towards a smart cashless society, the newly launched app is Caltex’s ongoing response to evolving consumer needs and expectations. CaltexGO answers the call to reduce pinch points such as prolonged waiting times and facilitates a need for hassle-free convenience. Motorists making payment with CaltexGO simply need to launch the app with a registered payment card and JOURNEY™ card, indicate the station and pump number and fuel up according to their preferred amount. Users can also check BPoints and redeem them for fuel before making payment.
“At the very heart of the CaltexGO implementation is our customers. More than just delivering quality products and services, our priority is to improve our customers’ experience and subsequently, continue their journeys on the road. And with CaltexGO, motorists who are keen to get in and out of the service station can now fuel up, skip the queue, and pay,” said Jay Gomez, Country Chairman of Chevron Malaysia Limited.
As part of its new digital transformation, Chevron used an agile process to develop CaltexGO – gathering feedback from CaltexGO users in Singapore, Thailand, Caltex family and friends trial users, and learning from industry best practices to develop the final product. While CaltexGO at launch is only available at Caltex stations in the Klang Valley, customers in other parts of the country will be able to use the app by the first half of 2022.
Although mobile payment is gaining popularity, safety requirements at the service station have not changed. Motorists should only use their phones after their vehicle’s engine is switched off, when inside an enclosed stationary vehicle or when inside the convenience store. As a safety caution, customers must be mindful of their surroundings and focus on the refueling task at hand.
More than convenience and an improved experience, CaltexGO users also stand to receive attractive rebates and rewards with app-exclusive benefits. First-time users who pump a minimum of RM30 worth of fuel at Caltex will receive a RM5 cashback. They will also receive another RM5 cashback when they pump a minimum of RM30 on subsequent visits (capped at 2 times per user at RM10 cashback throughout the promo period ending 31 December 2021).
So, what are you waiting for? Download CaltexGO via Google Play or Apple’s App Store and register today to discover a completely seamless fuel-up at Caltex.
More information can be found at www.caltex.com/my/.
