New and prominent flagship dealership is now Volvo’s largest dealership in the country; reflects its continuous effort in network expansion and customer service
Port Klang, 28 January 2016 – Volvo Trucks (Volvo), which operates under Volvo Malaysia, this week held the official opening launch of its flagship dealership in bustling Port Klang. The event was launched by Bengt Carlsson, Ambassador of Sweden to Malaysia and attended by senior management of Volvo Group and Volvo Malaysia, customers, business partners and the media.
Volvo’s new Port Klang flagship dealership is the latest development in the company’s network strategy aimed at raising the bar in retail excellence. Under the plan, Volvo aims to establish better dealer coverage by reducing the average travel distance between each of its dealer point to within 3 hours, and to standardize its services according to the company’s global dealer operation standards.
Speaking at the opening launch, Christophe Martin, President of Oceania Sales, Volvo Group Trucks said, “Volvo’s aim is to achieve sturdy and steady growth in the region. Our business is guided by a strategy that takes us closer to the customer through product innovation, service and people. The opening of our Malaysian flagship dealership underscores this, as it enables us to create new capabilities to best support our customers.”
Mats Nilsson, Managing Director of Volvo Malaysia added “The opening of our new Port Klang flagship dealership marks the pinnacle of our network expansion strategy. We have made significant investments into this dealership and we are very pleased to have this opportunity to continue our track record of growth.”
“This year also marks the Volvo Group’s 50th year of presence in Malaysia. The Group started operations here in 1966 and we were the first original equipment manufacturer of trucks that were locally present at that time. Malaysia continues to remain a highly important market for our truck business and we are positive about achieving stronger growth on the execution of our strategic plan as we continue our commitment here” said Nilsson.
He added that the dealership will also serve customers of Volvo Buses and that it is built according to modern workshop design and constructed columns for double bays, allowing for easier drive-in and out of vehicles that come in for service or repair.
Occupying a land size of 4.1 acres and with a built-up area of 35,850 square feet, the dealership is located in Taman Perindustrian Bandar Sultan Suleiman in Port Klang. The facility has 20 workstations at the space area of 10 double bays and is able to accommodate service and repair work for up to 24 trucks a day.
As Volvo’s largest dealership in the country, the location offers ample parking space for trucks, has good traffic flow, efficient workshop layout and modern workshop equipment. The flagship dealership also comes equipped with an overhead crane, brake tester and smoke tester. The workshop area also has a computer system to facilitate easy searching of part number for specific chassis and repair manual, thus allowing for faster turnaround.
Nilsson further said, “The location of our Port Klang flagship dealership is very strategic as it is located along the main transport flow. There is a population of at least 2,000 Volvo trucks ply the Port Klang area and we are located right at the heart of it. Many of our customers are here or have logistic activities in this area, thus this dealership definitely enhances our reach and readiness to service them whenever they need us.”
Amenities such as overnight facility which is equipped with shower and prayer room, complimentary food and beverages, and driver lounge are also available to ensure that truck drivers get their rest before hitting the road again once the truck is ready.